Quincer
Account
Billing & plans
Quincer uses simple monthly tiers. No per-message surcharges on any paid plan. All billing runs through Stripe and is manageable from your dashboard.
Plans at a glance
| Free | Starter | Growth | Scale | |
|---|---|---|---|---|
| Conversations / mo | 100 | 2,000 | 15,000 | Unlimited |
| Team seats | 1 | 3 | 10 | Unlimited |
| Personas | 1 | 3 | 10 | Unlimited |
| Integrations | 0 | 1 | 3 | Unlimited |
| KB sources | 5 | 25 | 200 | Unlimited |
| Conversation retention | 7 days | 90 days | 90 days | Unlimited |
| Apollo + ZoomInfo | – | – | ✓ | ✓ |
| Multi-touch email cadence | – | – | ✓ | ✓ |
| SSO / SAML | – | – | – | ✓ |
| Dedicated support | – | Slack + CSM |
Upgrading
- Open Billing in the dashboard sidebar.
- Pick the plan you want and click Upgrade.
- You'll be redirected to Stripe Checkout. Enter card details.
- You return to the dashboard, and the upgrade takes effect immediately. Prorated charges apply.
Downgrading
- Open Billing.
- Click Change plan and pick a lower tier.
- The downgrade takes effect at the end of the current billing cycle, not immediately.
If your current usage exceeds the lower tier's limits (e.g. you're on Growth with 5 integrations and want to downgrade to Starter), Quincer asks you to remove the excess before confirming.
Canceling
From Billing, click Cancel subscription. You retain full access until the end of the current billing period; after that, the workspace reverts to Free.
Usage tracking
A live usage meter sits at the top of the Billing page showing: conversations used this month, KB storage consumed, team seats occupied. When you cross 80% on any metered resource, the workspace owner gets a heads-up email.
Invoices & receipts
All invoices are issued by Stripe and emailed to the workspace billing contact (defaults to the owner). Past invoices are listed under Billing → Invoices and can be downloaded as PDF.
To change the billing email, VAT / tax ID, or the on-invoice company name, use Billing → Billing details.
Annual plans
All tiers are available with annual billing at roughly a 20% discount. Toggle Monthly / Annual at the top of the plans page.
Bring Your Own Key (BYOK)
If you'd rather pay OpenAI or Anthropic directly for LLM inference, you can. In Settings → AI, paste your OpenAI or Anthropic API key. Quincer encrypts it at rest and uses it for every conversation on this workspace. Your Quincer plan is then discounted accordingly.
Refunds
Quincer offers a 14-day money-back guarantee on first-time upgrades. Email billing@quincer.com within 14 days of your first charge and we'll refund in full, no questions asked.